
The other day I happened to go to a hospital for a minor consultation. I was told that the doctor will step in at 10:00AM. I was there at 10:05AM and was the second patient waiting for the doctor. There was a big board at the hospital reception which reads - 'Kindly do not try to use your contacts, money, muscle power, political power, relationship or anything else to disturb the sequence of the consultation'. I was impressed.
It was 11:00AM and there was no announcement yet giving the whereabouts of the doctor. After some more time when the hall was totally filled with the patients, the staff slowly made a call to the doctor. All the doctor has to do to get to the hospital was to get into an elevator and press the 'G' button.. Yes, the doc lives upstairs. They have made the patients wait for more than an hour. I realized the trick here is, had the doc come at the promised time 10:00AM, I will hardly have a wait time of 5 minutes and so will the rest of the patients. All the chairs in the hospital wont be made proper use of. And he wouldn't appear to be a very busy doctor.
The doc has pasted lofty principles on the wall to impress people. However, the strategy of making the patients wait for their TRP ratings totally disappointed me. I would in fact call it poor organizing. The role of being a doctor in itself is a very respectable one. You are serving the people and you have the ability and luxury to serve them without causing them the pain and trouble of waiting for you unnecessarily. So Mr.Doc make use of the facility and make it a USP that the maximum wait time in your hospital is 15 minutes or something of that sort and save people a lot of trouble. U will still remain the same busy doctor!!


